Curtis Krygier
Google Cloud & Workspace Customer Success | GenAI Transformation | Digital Workplace Leader | Bilingual EN/FR
+33 6 26 20 36 28
Toulouse, France
🇬🇧 British & 🇫🇷 French national
Bilingual (EN/FR) Customer Success professional with 20+ years of IT leadership and deep, hands-on expertise in Google Workspace and Google Cloud — now making a deliberate pivot to Gemini Enterprise and Google's GenAI ecosystem, including NotebookLM, as the next frontier for enterprise transformation. A proven builder: from founding global End User Services functions to leading strategic Workspace transformation programmes at Capgemini within the Google Cloud Partner Alliance. Combines technical credibility (5 active Google certifications), enterprise architecture (TOGAF 10), and service excellence (ITIL 4 Managing Professional) — with a customer-first delivery track record that spans adoption, co-creation, and long-term value realisation. Ready to bring that full breadth to an ambitious, fast-growing organisation where Google Cloud is a strategic growth bet.
Google Cloud Certifications
ACTIVE
Google Cloud Generative AI Leader
Issued Oct 2025 · Expires Oct 2028
ACTIVE
Professional ChromeOS Administrator
Issued Jan 2025 · Expires Jan 2027
ACTIVE
Professional Chrome Enterprise Administrator
Issued Jan 2025 · Expires Jan 2027
ACTIVE
Professional Google Workspace Administrator
Issued Sep 2022 · Expires Sep 2026
ACTIVE
Google Cloud Digital Leader
Issued Oct 2022 · Expires Jun 2028
IN TRAINING
Professional Cloud Architect
Currently preparing
Additional Certifications
ITIL
ITIL 4 Managing Professional
PeopleCert · Sep 2022
TOGAF
TOGAF 10 Foundation
The Open Group · Mar 2026
ITIL
ITIL Expert V3
PeopleCert · Mar 2016
SCRUM
Professional Scrum Master I (PSM1)
Scrum.org · Feb 2020
Core Competencies
Google Workspace & GenAI
Google Workspace
Gemini Enterprise
NotebookLM
Google Cloud Platform
ChromeOS / Chrome Enterprise
AppSheet
Google Apps Script
AI Studio / Gemini API
Claude Code
Google Cloud Identity & IAM
BetterCloud
Lumapps
OKTA
Customer Success & Engagement
Customer Success Management
Adoption & Value Realisation
Executive Stakeholder Management
Business Reviews (QBR/EBR)
Onboarding & Transformation
Pre-sales & RfP Response
Change Management
Architecture & Service Management
Solution Architecture (TOGAF 10)
ITSM / ITIL 4 MP
Cloud Migration
GDPR / Legal Compliance
Agile / Scrum (PSM1)
P&L Ownership
ServiceNow
Professional Experience
Managing Consultant – Google Cloud & Workspace
Jul 2019 – Present · 6 yrs 10 mos
Capgemini · Toulouse, France · Google Cloud Partner Alliance
- Global Aerospace Client — Transverse Architect & Customer Success Lead: Served as Transverse Architect within the Capgemini programme while simultaneously acting as Customer Success partner — co-founding a new Citizen Development product built on AppSheet and Google Apps Script, designing its governance framework, driving adoption at scale, and championing a culture of internal innovation and self-sufficiency. A defining example of the transition from delivery partner to trusted product co-creator.
- Primary client engagement lead on a strategic enterprise Google Workspace transformation programme — building trusted executive relationships and translating customer business objectives into concrete, measurable Google Workspace outcomes.
- Drove adoption, health, and long-term success of Google Workspace across a complex strategic account — managing stakeholder relationships across IT, Legal, HR, and C-suite to align the programme to evolving business needs.
- Core team member and solution lead for a major competitive Digital Workplace Run RfP, positioning Google Workspace as the cornerstone of the customer's strategy; shaped the technical, commercial, and customer success narrative end-to-end.
- Built and onboarded the core team for run operations, ensuring continuity of service and sustained customer value post-transformation — a key customer success handoff milestone.
- Act as internal Google Workspace subject matter expert and advocate within the Google Cloud Partner Alliance — actively contributing to capability and specialisation requirements.
- Hands-on champion for Gemini Enterprise and Google's GenAI ecosystem — demonstrates NotebookLM, AI Studio, and multi-persona prototypes to accelerate customer adoption decisions.
Head of End User Services
Oct 2017 – May 2019 · 1 yr 8 mos
BMI Group (A Standard Industries company) · Toulouse, France · Global leader in roofing solutions, 11,000 employees
- Founded and led the Global End User Services function from scratch as part of a major organisational transformation — accountable for service strategy, team management, and global delivery across 36 countries.
- Delivered a landmark Google Workspace migration for 7,000 users across 36 countries — the flagship achievement of the programme, spanning change management, identity federation, and multi-region rollout.
- Acted as Service Owner for critical Digital Workplace platforms: Google Workspace, Lumapps (intranet), and BetterCloud (SaaS management & security), driving adoption and governance.
- Navigated complex Legal, Compliance, and GDPR considerations in the context of global cloud service deployments across EU and non-EU territories.
- Created group-wide standardised PC client and partner frameworks — reducing variation and operational cost across the estate.
Prior Experience – IT Infrastructure & Service Management
2004 – 2017 · 13 yrs
Braas Monier Building Group · Monier France · Lafarge Roofing / Monier Redland Ltd · UK · France · Benelux
- Progressed from IT Support Technician to Regional IT Infrastructure Manager (Western Europe) over 13 years — building deep expertise in ITSM, service desk operations, infrastructure delivery, regional team leadership, and CAPEX management across UK, France, and Benelux.
Signature Achievement
Citizen Development Programme — Global Aerospace Client (via Capgemini): Acting as Transverse Architect within the Capgemini programme, while concurrently leading Customer Success for the account. Co-founded a new Citizen Development product with client stakeholders, built on AppSheet and Google Apps Script. Designed and embedded the governance framework, drove adoption across the organisation, and championed a culture of internal innovation — enabling employees to build and iterate their own tools with confidence and structure.
Education
BA (Hons) Business Studies
Sheffield Hallam University
2004
Languages
English — Native 🇬🇧
French — Fluent / Professional 🇫🇷
Native English speaker fully operational in French — a rare asset for bridging international Google Cloud teams with French-market customers and stakeholders.
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